Bringing together services offering support during COVID 19. For individuals, please browse our directory to find the support you want.
Aimed at those self-isolating or unable to leave home. The Support Hub offers:
Operating 10-4 Mondays to Fridays, 10-2 Saturdays. The hub can be contacted by calling 01429 272905, email helping@hartlepool.gov.uk.
If you're worried about your energy bills. Dean our adviser is available by phone and ready to help with anything related including helping connect people to the right services for help.
Telewphone: 01429 806400, option 2
Monday to Friday 10am-3pm
Delivering hot meals and emergency groceries during the Covid-19 crisis.
These meals are only for vulnerable people, the elderly and those with no support system in place, and you also must be self-isolating.
Our phones are manned from 10am until 2pm Monday to Friday. Outside of these hours please leave a voicemail with your details (you must include your phone number).
07542423360
07493358529 - WhatsApp
Meals are delivered on Mondays, Wednesdays and Fridays.
Hartlepool Food Network – we collect food from supermarkets that would otherwise go to waste, store it in our community fridges base. Organisations can register and collect the food free of charge.
Organisations call call 07967671046 to join or know more.
We continue to work to find solutions out of poverty for the people of Hartlepool. We are working alongside our partner agencies to ensure that the relationships we have built so far will continue to get stronger. Hartlepool Action Lab is working alongside statutory services and the voluntary sector to ensure our joined up way of working continues. Our volunteers are still collecting food deliveries each day for the Hartlepool Food Network and we are available to support other agencies where required. We want to ensure that every person in this town has the chance at a dignified life and is able to contribute to society in a positive way.
If you would like to speak to someone about where to go for advice, what support is available or if you feel there is no support for those you work with then you can contact us here:
Twitter - @Hartactionlab
Facebook – Hartlepool Action Lab
Website – www.hartlepoolactionlab.org
Email – Darren.Leighton@JRHT.org.uk
Phone – 07989 207804 (Mon – Fri 9am-5pm)
Miles for Men have been supporting families both practically and emotionally for a number of years and continue to step up during this uncertain time.
Activities ongoing are:
Practical food parcel deliveries
Car park Karoke, spreading positivity to the isolated via live music in the grounds of care providers
Random acts of kindness
Partnerships with STAGS men's mental health support and The Annexe in Dyke House to bring extra help where needed
Cornerstone is a charity that for many years has been seeking out, supporting and housing some of the most isolated and disadvantaged people in Hartlepool. It makes and sells furniture to help pay for the care and support it delivers. During this time Cornerstone are continuing its support for people who are homeless and rough sleeping if you or anyone you know needs advice and support call us on 07715672434 or office on 01429 682072
Stand Together and Grow Stronger
STAGS is a community group aimed at social anxiety and mental health. We promote inclusion and conversation and are here for men over 18 in Hartlepool
Amongst all the Covid-19 crisis
we want to let you that WE ARE HERE every day, throughout the day anytime via messenger calls, video calls and visits to your garden should you need it 😁
We're only a little community group based in Hartlepool but we're here, helping men with their mental health every single day.
Keep going lads.
We'll get through this together.
Please get in touch via phone, Facebook or twitter if you want to talk, get some advice or share what’s going on for you at the moment. Let’s stay connected, build friendships and help one another now, and as we get through and past this, together. And even though we are keeping a physical distance, we still have lots going on, and can still talk to each other:
Twitter - @HartlepoolMind
Facebook - Hartlepool and East Durham Mind
Mindskills Recovery College: Telephone 01429 269303 - to leave a message for anyone. 07377 140 141 - if you need to speak to us now
If you are making a referral to us, please use the email address mark.setchell@nhs.net
The Women's Well being club is offering support. Private Facebook Messenger groups and video calls every Tuesday in a private group. Please feel free to drop Dawn a message on 07935 331338.
Setbacks can be dangerous to suffer in silence, the people who love you will try and understand and help. If you find it hard to express how you feel with words, then write them down. You are not a burden.
Make use of technology and FaceTime, Skype, zoom, with the people you care about. Whether you have a mental health illness or not, this is going to be a challenging time for all of us and having an impact on our mental health and
wellbeing.
Don’t feel like you have to do it alone, because you don’t. Sometimes sharing personal experiences can feel very validating to the person in crisis
The Bridge - Dementia Advisory Service is acting as a help-line for those living with dementia and their family and friends in Hartlepool.
The Advisors at The Bridge are there to offer advice and support over the phone to those in need at these difficult times.
Contact: 01429 868587 📞
The Hartlepool Day Centre is also offering advice and support for those living with dementia, their friends and family.
Contact : 01429 279005.
This service is to support people who have little or no contact from family and friends and live alone in Hartlepool. It intends to tackle those that are feeling lonely and isolated.The befriending service aims to match those people who would like to use this scheme with a volunteer who will build a relationship with them.
Initially, this may be visiting them in their home for a friendly chat over a cup of tea. It will hopefully build to accompanying clients on short walks, outings or to attend local social groups together. The intention is to build their confidence to participate in these activities unaccompanied, so they perhaps eventually become volunteers themselves.
Contact Pam Cairns on 07725 956579
At the Annexe alongside Dyke House Big Local we have been doing our best to do what we normally do but with the doors closed, sadly. Most workers are at home and we have lots of volunteers in their homes that are all committed to looking after people in their streets. Dyke House people are so kind and are really looking out for each other.
We have continued to collect food that is destined for landfill from Sainsbury and Tesco. We have distributed it in bags in bread trays, 2 meters apart from outside the centre.
When the schools closed some parent volunteers distributed activity packs for children.
As part of our ongoing local campaign 'Make Dyke House Beautiful' we have been putting sunflower plants in pots out in bread trays for people to take home and grow. So far, there are about 350 out there. We have had requests for plants from all over the town. We will continue this for the next couple of weeks.
We have registered with the food network and supported with some pickups and deliveries.
We have campaigned along with Community Organisers nationally and Dyke House Big Local for free wifi for people who are digitally excluded. #operationwifi
A lot of Zoom meetings have taken place.
Stay well everyone. #staythejourney
Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.
Miles for Men are continuing
In response to the COVID-19 crisis we have a launched a Call Back Support Service. Teaming our expertise and local knowledge, the Call Back Service gets you the right help quickly.
We can help with,
-Difficult relationship breakdown and separation issues. Being at home all the time is tough of relationships and can make co-parenting difficult, let us help.
-Accessing mediation quickly.
-Helping parents to arrange child contact agreements that are in line with government advice as well as keeping families, safe , happy and in control.
-Children & young people emotional wellbeing.
Ring 01429 891444, MON-FRI, 9-5PM.
At home shouldn’t mean at risk.
If you or someone you know is suffering from domestic abuse, isolation rules do not apply.
We are still open and here to support you, please ring 03000 202525 to speak to us or call 999 if you are in immediate danger.
For more information visit www.gov.uk/domestic-abuse. Please help us share this vital information.
Support service for those who have or may have learning disability and/or autism.
Many people with learning disability and /or autism will become increasingly vulnerable during the current Covid-19 crisis.
If you come across vulnerable people in Hartlepool, then please refer them to the new telephone support service:
KEEPING PEOPLE CONNECTED: Telephone: 01642 039000
Simply ask the person to call us. If it is easier for them give them our e-mail connected@skillsforpeople.org.uk or it may be easier if you ask for permission to email us their details, we will then call/email/text, confirm consent and provide ongoing support.
Provide Information, Advice and Guidance via telephone, email and social media
- Accept referrals via email, online and telephone and issue welcome packs
- Provide appropriate signposting and referrals
- Submit grant applications on behalf of carers and distribute funding
- Emotional support via telephone, email and social media
- Support planning with carers via telephone and email
- Welfare calls to vulnerable carers and families (all carers aged 60 and over, all young carers identified vulnerable carers)
- Delivery of emergency food parcels (where possible)
- Peer to peer support via social media – dedicated social chat sessions using Facebook closed groups (Young, Young Adult Carers and Adult Carers)
- Distribute Health and Wellbeing packs to Young Carers, Children with SEND and Isolated Adult Carers (Spread a little sunshine project)
- Ensure Carers are identified and supported following a loved ones discharge from hospital.
- Carers Connect Service - Connecting Carers across Hartlepool (Due to be launched)
- Support families to engage in their local community networks (Hartleneighbours)
Call: 01429 283095
Advice@Hart is a Hartlepool based service.
Currently available via telephone and video call
Help includes:
Benefit Advice, benefit Claims, Benefit calculations, Benefit disputes, mandatory reconsideration, Appeals, Form filling, Letter writing, All Benefit and Pension claims assistance. Also assist with Employment disputes.
To contact Advice at Hart :
Call Clair Gilbraith on 07940042419
Email: adviceathart@outlook.com
Local Welfare Support can provide support to those on a low/ no income, those applying for benefits and waiting for payments, those in financial hardship.
Help includes access to food vouchers, gas/ electricity top ups, microwaves/ kettles/ slow cookers etc
To speak to the team telephone: 284284 – Press option 1 –
Incontrol-able CIC continue to deliver Project 65, a 'tablet' loan service aimed at Hartlepool residents aged 65, or over to reduce the impact of social isolation through digital technology. We will consider referrals for adults outside this criteria, but only through recognised organisations.
We are still supporting the Hartlepool Advocacy Hub to ensure people who meet the criteria receive a service www.hartlepooladvocacyhub.com
Remember In these uncertain times, there's no need to struggle. Our Advisers are still available to help you with your benefit enquiries. We may not be able to carry out face to face appointments, but we can carry out telephone appointments. We are still carrying out benefit checks, calculations, debt advice and form filling. If you require assistance our telephone lines are open 9.00 am - 12.30 pm, 1.15 pm - 3.30 pm Monday to Thursday, 9.00 am to 12.30 Friday. Our receptionists will be more than happy to arrange a suitable time for one of our Advisers to call you back to complete your appointment. Telephone 01429271275.
Welfare Benefit advice to Hartlepool residents who are aged 50+ - including the following:
Welfare & Benefit Checks
Assistance with form filling (currently via telephone appointments) will arrange with client to collect forms and then return once completed.
General Benefit Advice
You can contact me on the following number: 07921 464127 or email: angela.brough@ageukteesside.org.uk
Monday - Thursday 8.30 - 4.30 Friday 8.30 - 4pm
Find Tees Valley services still in operation and including food, accommodation, travel property and retail. If you are a business register to add yourselves to the listings
Public Google document to find food delivery providers and add your own
Bringing together information on services available to individuals for practical, financial and emotional support